Terms of Service

1.1"Operator" means the UnlockVPN service administration, identified through the Service's official contact channels listed in section 20.

1.2"Service" means the UnlockVPN VPN service, including the unlockvpn.org website, the Dashboard, the @WinterVpnBot Telegram bot and Telegram mini app, the iOS, Android, and macOS apps, and the Operator's VPN infrastructure.

1.3"User" means an individual with full legal capacity who has accepted these Terms.

1.4"Account" means the User's record in the Service through which the User accesses the Dashboard and manages the Subscription. "Dashboard" means the area of the website and apps available to the User after signing in.

1.5"Subscription" means the right to access the Service's VPN infrastructure for a paid or trial period within the limits of the selected plan.

1.6"Device slot" means the right to have one device connected to the Subscription at a time.

1.7"Balance" means the Account's internal ruble account, which can be used to pay for the Service.

1.8"Terms" means these Terms of Service together with the Privacy Policy (unlockvpn.org/en/privacy), which forms an integral part of them.

2.1These Terms are the Operator's public offer and set out the conditions for using the Service.

2.2The Terms are accepted by registering an Account (including via Telegram or Google), activating a trial, or paying for any Service, whichever happens first. Upon acceptance, the agreement is concluded.

2.3The User confirms that they are at least 18 years old (or have reached the age of majority under the law of their country of residence) and use the Service on their own behalf.

2.4A User who does not agree with these Terms in whole or in part may not register for, pay for, or use the Service.

3.1The Operator provides the User with access to the Service's VPN infrastructure for the Subscription period, as well as to the Dashboard, the subscription link, connection keys, and the Service's apps. Compatible third-party client apps may also be used to connect.

3.2The Service is designed to protect the User's connection and enhance online privacy. The list of available server locations is shown in the apps and the Dashboard and may change.

3.3Connection speed, stability, and availability depend on the User's network and carrier, region, device, the app used, and restrictions imposed by third-party networks. The Operator does not guarantee any particular connection speed or access to specific resources.

3.4The route for mobile networks operating in restricted-access ("allowlist") mode is provided where technically possible. Its availability depends on the carrier and region and is not guaranteed.

3.5The User is responsible for complying with the laws that apply where they use the Service.

4.1Each individual may have one Account. The User must provide a valid email address that they have access to.

4.2The User is responsible for keeping their password, sign-in codes, and linked Telegram and Google accounts secure, and for all actions taken through their Account, unless they prove that a third party gained access through no fault of their own and they notified support in good time.

4.3The Operator recommends enabling two-factor authentication. If the User suspects unauthorised access, they must change their password immediately and contact support.

4.4The Operator may ask for confirmation of Account ownership when restoring access, handling payment disputes or refunds, or if there are signs of unauthorised use.

5.1A new User may activate a free 3-day trial once, without linking a bank card, if this option is available in the Dashboard or app.

5.2The trial is available once per individual and includes up to 2 device slots and a limited amount of LTE traffic.

5.3Creating multiple Accounts or taking other steps to obtain the trial again breaches these Terms and may result in refusal of trial access or suspension of the Accounts.

6.1Current plans and prices are shown in rubles on the website, in the Dashboard, and in the apps before payment. As of this revision: 7 days — 49 RUB, 1 month — 149 RUB, 3 months — 379 RUB, 6 months — 699 RUB, 12 months — 1,199 RUB.

6.2Payment is made through the payment providers Lava, Pally, Platega, CryptoBot (cryptocurrency), and Telegram Stars, through App Store and Google Play in-app purchases, or from the Balance. The Operator does not store bank card details.

6.3The Subscription is activated once the payment provider confirms payment, usually within a few minutes. If access is not activated automatically, the User may contact support and the Operator will activate it manually after confirming the payment.

6.4Before paying, the User must check the plan, term, number of device slots, and amount. Price changes do not affect Subscriptions already paid for.

6.5The Balance is topped up by payments, refunds, and referral rewards and is used to pay for the Service. Funds can be withdrawn from the Balance only up to the amount of referral and partner rewards, under section 12.

6.6Promo codes and gift credits are provided on the conditions stated when they are issued, cannot be exchanged for cash, and may be cancelled in case of abuse.

7.1A paid Subscription includes 5 device slots. Additional slots can be purchased at checkout for the term of that Subscription, up to a total of 15 devices; as of this revision an additional slot costs 50 RUB per Subscription term. Up to 2 slots are available during the trial.

7.2A device takes up a slot after its first connection and can be unlinked by the User in the Dashboard. Circumventing the device limit, including by spoofing device identifiers, is prohibited.

7.3A paid Subscription includes a monthly base allowance of traffic for the mobile network route (LTE traffic); the allowance is shown in the Dashboard. Additional traffic can be purchased in packs.

7.4Purchased LTE traffic packs remain valid until the end of the current Subscription term; any unused amount is cancelled when that term ends.

8.1The Subscription is valid until the date shown in the Dashboard. The User renews it manually by paying for a new term; the Operator does not charge the User automatically.

8.2If a subscription is purchased through the App Store or Google Play and the store provides for automatic renewal, renewal and cancellation are governed by that store's rules and managed in the store's settings.

8.3When the Subscription term ends, access to the VPN infrastructure is suspended until renewal; the Account remains in place.

9.1If the Service does not work for the User and the problem could not be resolved with support's help, the User may request a refund within 7 days of payment by writing to help@wintervpn.ru from the Account address or to @WinterVpnSupportBot.

9.2Refunds are made to the original payment method where the payment provider allows it or, if that is not possible or at the User's choice, to the Balance. Processing time depends on the provider and usually does not exceed 10 business days after the refund is approved.

9.3Refunds for App Store or Google Play purchases are handled by Apple or Google under their own rules; the Operator cannot issue such refunds itself.

9.4The Operator may refuse a refund if the Account was used in breach of section 10, to the extent permitted by law.

9.5This section does not limit any rights the User has under consumer protection law.

10.1The Service may not be used for unlawful activity, including fraud, distributing malware or child sexual abuse material, or infringing the rights of others.

10.2Spam, network attacks including DDoS, password brute-forcing, scanning third-party infrastructure, and attempts to gain unauthorised access to other systems are prohibited.

10.3Placing excessive load on the Service's infrastructure that prevents it from working for other Users, interfering with the Service, and attempting to bypass its security measures are prohibited.

10.4Reselling access; sharing or renting out the Account, subscription link, or connection keys; building a public proxy or VPN service on top of them; using the Service beyond the number of paid device slots; and circumventing plan or trial limits are prohibited.

11.1If these Terms are breached, the Operator may suspend access, revoke connection keys, restrict Account features, or block the Account. Where possible, the Operator notifies the User in advance and offers a chance to remedy the breach, except where the breach is serious or threatens the Service or other Users.

11.2The User may challenge a block by contacting support.

11.3The handling of User data, including in response to requests from government authorities, is governed by the Privacy Policy.

12.1The User may invite others using a personal referral link and receive rewards to the Balance at the rate shown in the Dashboard. A visit is attributed to the last link clicked within 30 days.

12.2The partner programme for creators and communities operates on terms agreed with the Operator and includes a separate partner dashboard.

12.3Rewards are withdrawn at the User's request to the payout details the User provides, subject to the minimum amount and other conditions shown in the dashboard. The User is responsible for the accuracy of the payout details and for paying any taxes the law requires of them.

12.4Self-referrals, fake Accounts, spam, and misleading advertising are prohibited. In such cases the Operator may cancel accrued rewards and end the User's participation in the programme.

13.1The exclusive rights to the Service, apps, website, design, texts, and the UnlockVPN name belong to the Operator or are used by it lawfully.

13.2The User is granted a non-exclusive, non-transferable licence to use the Service's apps for their intended purpose during the Subscription term. Copying, modifying, decompiling, or distributing the apps is prohibited except where expressly permitted by law.

13.3Third-party client apps are used under the terms of their respective rights holders.

14.1The Operator takes reasonable measures to keep the Service running without interruption but does not guarantee continuous availability.

14.2The Operator may carry out maintenance and change the list of servers and locations, connection protocols, and Service features. Planned maintenance is scheduled during low-traffic periods where possible, with advance notice in the Service or in the @WinterVpnOfficial Telegram channel.

14.3If the Service was unavailable for an extended period through the Operator's fault, the Operator will extend the Subscription by a corresponding period at the User's request.

15.1The Service is provided "as is" and "as available". The Operator is not responsible for the actions of carriers and other third parties, restrictions on access to specific resources, or the operation of third-party apps and the User's devices.

15.2The Operator is not liable for indirect losses or lost profits. The Operator's total liability for claims relating to the Service is limited to the amount the User paid for the current paid Subscription term.

15.3The limitations in this section apply to the extent permitted by law and do not apply where liability cannot be limited by law, including consumer protection law.

16.1Neither party is liable for failure to perform its obligations caused by force majeure, including natural disasters, data-centre and telecommunications failures, large-scale network attacks, actions of public authorities, network-level access restrictions, and other circumstances that the party could not foresee or prevent.

16.2Deadlines for performing obligations are extended for the duration of such circumstances.

17.1The User may stop using the Service and delete the Account at any time in the Dashboard (unlockvpn.org/account/delete) or through support. Deletion is irreversible: the Subscription, Balance, device slots, and traffic packs end.

17.2Refunds for the unused Subscription term upon Account deletion are handled under section 9 and consumer protection law. Users are advised to withdraw unused referral rewards before deletion.

17.3The Operator may terminate the agreement unilaterally if the User materially or repeatedly breaches these Terms, or if the Service is discontinued — in the latter case with at least 30 days' notice and a refund for the unused paid term.

17.4Data after Account deletion is handled under the Privacy Policy.

18.1The Operator may amend these Terms. The current version is always available at unlockvpn.org/en/terms; the revision date is shown at the top of the document.

18.2The Operator notifies Users of material changes by email or in the Service interface at least 14 days before they take effect.

18.3Continued use of the Service after the changes take effect means acceptance of the new version. A User who does not agree with the changes may stop using the Service and delete the Account.

19.1The relationship between the parties is governed by these Terms and applicable law, including mandatory consumer protection rules.

19.2Before going to court, the User sends a written claim to help@wintervpn.ru or @WinterVpnSupportBot describing the claim and including the payment ID, if any. The Operator reviews the claim and responds within 30 days of receiving it.

19.3If the dispute is not resolved through the claim procedure, it is resolved in the manner provided by applicable law.

20.1The Operator is the UnlockVPN service administration.

20.2The Operator's official contact channels are: email help@wintervpn.ru, the support Telegram bot @WinterVpnSupportBot, and the official Telegram channel @WinterVpnOfficial.

20.3These are the only official channels for requests and claims, including requests relating to personal data processing and Account deletion.